Policy

1. Price and payment

At ZAKARIAN web-shop transactions are processed via PayPal, which ensures security and safety for customers. You do not need a PayPal account - you can choose to pay as a guest and use most credit cards during checkout. All prices are in Euro (€).

The amount is drawn from your account when your order is received by ZAKARIAN web-shop. There can never be deducted an amount bigger than what you have approved with your purchase. You will receive an order confirmation and a shipping confirmation when the items you purchased are on their way to you. 


2. Multi-currency purchases

When purchasing items in your own currency other than EUR please be aware that your bank may still charge you a Foreign Transaction Fee. This is out of our control.


3. Shipping

All orders ship directly from the artist in Copenhagen, Denmark. All orders are tracked and you will receive a tracking number so you can follow your order. The cost of shipping varies depending on your location. We ship worldwide. 

Residents in Copenhagen may choose to pick up their items for free at a time and location provided by the artist after checkout. 

All other orders are shipped either to a collect point or delivered at the provided address. 

Due to Covid19 the postal services in many countries work with significant delays. Please make sure to order in time to avoid late deliveries. 


4. Delivery

If the item is in stock your order will ship within 5 business days. However, in particularly busy periods, it may take up to 10 business days to ship orders. If this is the case, you will be contacted about it via e-mail. If you need the item by a particular date, please contact us and we will do our best to accommodate you. 

The duration of shipping depends on the choice of shipping. If you are not able to find your country on the shipping list, please write an email to telling us your address and we will do our best to fulfill your order.

Please note that international recipients are responsible for duties and taxes upon delivery.


5. Cancellation

You may cancel your order at any time providing your goods have not already been dispatched. To cancel your order write an email to us quoting your name and the order reference number. If the goods have already been shipped then please follow the return policy as detailed below.


6. Return policy

According to Danish law you have 14 days to return an order from the day you receive it. If you are unhappy with your purchase you may return it to us at your own cost for a full refund upon receipt. Please inform us beforehand if you are returning an item, by sending a message through the Contact page detailing the reason for the refund with a copy of your receipt. 

One-of-a-kind items such as limited edition prints cannot be replaced if sold out. 

We will reimburse you, excluding delivery cost, as soon as the goods are received, provided that the goods in question are received in the condition they were sent to you. The cost of return delivery charge must be paid by you. Note! We do not accept packages sent COD (Cash On Delivery). 


7. How to return a product

When you return the product, please state what the problem is as detailed as possible. Please note that we do not accept packages sent COD. Remember that the product must always be returned in protective packaging, and you should make sure to get a receipt for shipment. ZAKARIAN will only cover shipping costs incurred in returning the product(s) if the return is a result of our error. 


8. Privacy policy

When you shop at ZAKARIAN web-shop we may need the following information from you:

Name, Address, Phone number, E-mail.

We register this personal information for the purpose of delivering goods to you. Personal information registered with ZAKARIAN web-shop is deleted after six months. When collecting personal information through the website, we ensure that it is always done with your explicit consent, so that you are informed of exactly what information is collected and why. Information provided to ZAKARIAN is not transmitted or sold in any way to third parties, and we will not record any sensitive personal information. You always have the right to inquire about the information recorded about you via the Contact page. 

 

9. Pricing

ZAKARIAN reserves the right to alter the price of the products in this shop without notice to be different to those advertised elsewhere.